FAQ

You can buy Ms. Marie's Coffee Blend products online through our website and available listed retailers. Baked goods when available can be purchased in Charlotte, NC if within the delivery area. 

Ms. Marie's Coffee Blend coffee grind products can be stored at room temperature but for best results we recommend storing in the refigerator. 

There are a number of things that can cause a great tasting coffee to not tatste so great anymore. Below are some tips to keep your coffee tasting fabulous:

     • Over cooking your coffee can cause it to taste bitter. Don't leave brewed coffee                  sitting on the heating element for too long. 

     • Check to see if the recommended measurements were used.

     • Don't reheat coffee.

     • Make sure you keep your brewing equipment nice and clean.

All of our products follow the Nutrition Facts labeling regulations set forth by the U.S. Food and Drug Administration. Under these regulations, Ms. Marie's Coffee Blend product packaging is not required to include nutritional information and is exempt, as foods that contain insignificant amounts (insignificant means it can be listed as zero) of all required nutrients (foods that fall under this exemption include tea, coffee, food coloring, etc.).

Ms. Marie's Coffee Blend coffee grind products can be stored at room temperature but for best results we recommend storing in the refrigerator.

Our staff will:
- act in a professional manner and be polite at all times
- be in uniform if working on our system, unless carrying out a planned
exercise
- deal with your enquiry promptly and explain if an immediate answer
is not available
- listen to your views and suggestions
- provide you with advice on our facilities and service

Confidentiality
Any information gathered or held on our customers will be stored securely and
will not be shared or sold onto any third party.

Communication
You can contact Ms. Marie's Coffee Blend by:
- phoning 704-380-0723 Monday through Friday
- by visiting msmariescoffeeblend.com or our parent company Marievine at marievine.com
- emailing: info@msmariescoffeeblend.com

Our key performance target is to reply to 95% of all formal complaints and contacts
received by letter within ten working days and email complaints and contacts
within five working days.

Access to information
Information about our organization and the services available can be seen on our
Website at https://msmariescoffeeblend.com

Consultation and feedback
Consultation is important to us and we plan to carry out regular customer surveys
mystery shopper exercises to gather feedback on our services